Have a question about Megnet? Look no further!Â
Our FAQ page covers a wide range of topics related to Megnet, our products, and the services we offer. Whether you are placing an order, returning an item, or seeking technical support, this page should be your first stop.Â
Can’t find the answer you are looking for? Our customer service team is always happy to help!Â
FAQ
To manage network bandwidth effectively, implement Quality of Service (QoS) to prioritize critical applications, use traffic shaping to control data flow, monitor network usage regularly, and consider upgrading your bandwidth if necessary. Additionally, regularly review and optimize your network configuration to prevent congestion.
To ensure compliance with Chimera, regularly update your network devices with the latest firmware, use compatible networking equipment, and implement best practices for configuration and security. Additionally, conduct periodic audits and monitoring to maintain optimal performance and compliance with Chimera standards.
The Network Controller in SDN acts as the central management point for the network, enabling dynamic configuration and monitoring. It separates the control plane from the data plane, allowing for centralized policy management, real-time traffic optimization, and simplified network automation, which enhances network flexibility and efficiency.
Power over Ethernet (PoE) delivers power and data through standard Ethernet cables, allowing devices like IP cameras and VoIP phones to operate without separate power supplies. Its advantages include simplified installation, cost savings, increased flexibility in device placement, easy scalability, and built-in safety features.
QoS features prioritize critical applications, manage bandwidth, reduce latency, and prevent packet loss. This ensures that essential services like VoIP and video conferencing run smoothly, leading to a more reliable and efficient network experience for all users.
We do provide consultations & demo support. Contact us or our sales team for more update about product demo.
Our experienced technical support team can guide you for all the updates.
Contact us for more details.
Yes, we do offer financing options. Visit this page to know more about payment details.
Contact us for more information.
Yes, our products are sustainable. The products are sourced from the same factory as leading manufacturers – ALCATEL, ARUBA, BROCADE, CISCO, DELL, HP, HUAWEI, JULIPER, MELLANOX, NOKIA etc.
Contact us for more details.
Our dedicated account manager can guide you through the process of choosing the right product. Also our Network systems engineer can guide you too.
Contact us for any help required.
Yes, we have a referral program that offers discounts for both you and your friend.
Contact us for more details.
Yes, we offer repair services for some products. Please contact our support team for instructions on how to send in your product.
Contact us for more details.
Yes, we offer extended warranty options for some of our products.Â
Contact us for more information and to purchase an extended warranty.
At Megnet, we prioritise the safety and compliance of our products. We achieve this through a robust framework that combines industry best practices, continuous improvement, and adherence to international regulations.
Visit this page for more information about our Global certifications.Â
You can subscribe to our newsletter by visiting our page & filling in your details.Â
For any information or details , we have our team ready 24/7 to support you.
1. Credit Cards
2. Bank Transfer
3. Paypal
4. Stripe
5. Wise
Yes Chimera certifies that every networking product it sells is 100% compatible with the original manufacturers specifications and products such as Cisco, Dell, HP, Aruba, Mellanox, Juniper, Fortinet, Extreme, Alcatel and more.
Yes, we do provide zero-cost online consultation with our Network Systems Engineer.
However, we do not provide any physical installation support. If needed, you can raise a request and surely we can look into it for you.
After confirmation of your purchase you will receive a link with all details on your registered email.Â
If needed you can contact our customer support team.
Megnet has various warehouses globally in locations such as Europe, UK, USA, India, UAE and more to assist the needs of our customers. With our warehouses spread across the globe we provide real-time stock display and ensure to ship/dispatch the products in 24 hours.
If you find that your parcel is missing, please inform your account manager at the first moment. FS will guide you about the remedy procedures accordingly.
Yes, Submit a Sample Request form on the Megnet website. An account manager will then follow up with you.
We’ll process your refund as soon as we have verified the received returned items. You should typically get your refund within 7-10 working days. See the Megnet Returns Policy for more details.
If you haven’t paid yet, simply cancel the order, and place a new one with the correct items. If you have already paid, contact your account manager to see if they can amend your order. You can then place a new order if necessary. Remember, changes can only be made before your order goes into processing.
Absolutely, No Charges ! Megnet is happy to help you achieve your network goals.Â
We provide Zero One -to-One Consultation with our technical expert.
Yes, Chimera media converters support Wavelength Division Multiplexing (WDM), which allows multiple data streams on different wavelengths to be transmitted over a single fibre optic cable, effectively increasing bandwidth and reducing the need for additional fibres.
The Chimera products are designed to be fully compliant with industry standards such as IEEE 802.3, ensuring compatibility with existing network devices and infrastructure. Additionally, the auto-negotiation feature helps in seamless integration with varying network speeds and types.
Yes, Chimera media converters are compatible with both IPv4 and IPv6 networks, ensuring future-proof connectivity and support for the latest internet protocols.
Yes, the Chimera media converters are designed to operate in a wide temperature range, making them suitable for use in harsh industrial environments. They also come in rugged enclosures to withstand tough conditions.
Megnet technical support team is made up of networking specialists dedicated to providing excellent service. This includes:
Product recommendations: Get advice on the best Megnet products for your requirements.
Testing services: Megnet can test your transceivers for compatibility, performance, and reliability.
Remote demo support: Need help seeing a product in action? Megnet can provide remote demonstrations.
Technical document guidance: The support team can help you understand and navigate through the technicalities of products.
Yes, we do provide technical specifications for transceivers. We provide datasheets for all the particular part number of Chimera Products
Our Products areÂ
ISO 9001 Certified
ISO 14001 Certified
ISO 27001 Certified
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We also provide Lifetime Warranty on all our Chimera Products.
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If the item is in stock at our UK warehouse, we can dispatch it within 24 hours on weekdays.
If the product is out of stock in the UK warehouse, you can check the estimated delivery date on the product details page.
Please be aware that some bespoke orders may take several weeks to complete.
We provide Next Day Delivery in EU & UK for all in-stock Items.
We also provide Next Delivery for KSA & UAE for all in-stock items.
Rest we provide 3-10 days delivery for other items . T&C apply.
Absolutely. Megnet has warehouses worldwide, and your order will automatically ship from the most suitable one. You can save multiple addresses in your account’s address book.
Yes, currently there are various offers running.Â
We are running a 20% offer for bulk purchase of Chimera Products ( 50+ products per part number).
Contact our team for more details.
You can return eligible items within 7 days if you’ve received any damaged item.
To check your item’s return eligibility please contact the customer support team.
At Megnet, we prioritise the safety and compliance of our products. We achieve this through a robust framework that combines industry best practices, continuous improvement, and adherence to international regulations. This commitment is fundamental to our long-term sustainability strategy, which includes utilizing recyclable materials wherever possible.Â
Yes Chimera certifies that every networking product it sells is 100% compatible with the original manufacturers specifications and products such as Cisco, Dell, HP, Aruba, Mellanox, Juniper, Fortinet, Extreme, Alcatel and more.
No worries if you’ve forgotten your password, it can be recovered easily. We will send an email with a temporary password link to the email address linked to your username. This link will only be valid for 24 hours, so be sure to use it within that period. If you do not sign in within 24 hours, the link will expire, and you will need to request a new temporary password again.
If you’ve forgotten your password, you can click here to reset it: [reset password link].
If you’re sure you have the correct password and email address, there might be a different issue. Try checking your internet connection, making sure cookies and JavaScript are enabled in your browser settings, and then refreshing the page. Once done, have another go at signing in.
If you’re still unable to sign up after these steps, please get in touch with ours Customer Service Team.
Once you’ve finalised your order and the checkout confirmation page shows complete, you’ll receive an order confirmation email containing all the details.
Double-check your account centre’s order history. If your order is not there, contact your account manager for help.
Yes, bulk purchases qualify for discounts! You can request one in two ways:
Urgent Quote Request Form: This is ideal if you need a quick turnaround on pricing for a bulk order (50 units or more per part number). Visit the product page(s) for the items you’re interested in and look for the “Request a Quote” option (often near the “Add to Cart” button). On the quote request form, specify the desired quantity (at least 50 units per part number) and any other relevant details for your project. Mark the request as “Urgent” if needed. Our sales team will prioritize your request and aim to provide a quote within.
Email for Volume Discounts: For a more general inquiry about bulk order discounts, you can directly contact our sales department by email at customersupport@megnet.co.uk. Be sure to mention the specific products you’re interested in and the estimated quantities you require. Our sales team will analyse your request and provide a competitive quote based on your volume.
Check your Quote History to see if there’s a quoted price. If so, you can proceed with checkout and payment. Otherwise, contact your account manager or customer service to place an order, and they’ll send you a payment link.
Whether you can change these details depends on your order status:
Order Confirmed: Cancel the order in your account and place a new one with the correct details.
Order Packed: Unfortunately, changes are not possible at this stage. Contact Megnet customer service or your account manager for help.
In Transit: The delivery method cannot be changed. However, you may be able to contact the courier to revise the delivery address (note that additional fees may apply).
The possibility of cancellation depends on your order status:
Pending: You can cancel directly from your account’s Order Details section using the “Cancel Order” button.
Order Processing: Most orders get sent to the warehouse automatically for processing, so cancellation might not always be possible. Contact your account manager to see if they can help. Orders with customs items or special conditions cannot be cancelled once processing begins.
In Transit: In most cases, cancellation is not possible after shipment. If necessary, contact Megnet customer service or your account manager. Cancellation may incur additional courier fees depending on the situation. You’ll be refunded for any reasonable costs borne by [website address], but if the cancellation is due to your request, you may be responsible for any additional charges from the courier. Your account manager can provide more details about these fees.
Megnet may be able to help test your products, depending on your specific needs. They typically offer testing for:
Transceiver compatibility
Transceiver performance
Transceiver reliability
Connectivity
Important notes about Megnet product testing:
You’ll receive clear instructions and safety precautions before sending your products to Megnet for testing. Please follow these guidelines carefully.
Yes, you can choose the Megnet operating system and version you need for testing.
For other operating systems or customisations, Megnet will need to assess your requirements to see if testing is possible. Make sure to provide full details when submitting your test request.
Megnet offers a myriad of network solutions to assist the need of the customers. You can visit our solutions page to know about the options we offer.
You can submit a solution design application to discuss your specific requirements.
You can return any eligible items sold on Megnet.co.uk. The return window starts on the day you receive your product.
- Head to the “Replace & Return” tab on your order. You’ll see different return options depending on the seller, item, or reason for return.
- Choose the item you want to return and pick a reason from the “Reason for Return” menu.
- Decide how you want to handle the return. If possible, choose a refund or replacement.
- Select your preferred return method.
- Print your return label and return authorisation RMA form.
Top tip: Each return label is linked to a specific return. To ensure you get the correct refund, don’t put items from multiple orders or deliveries in the same box.
You can find more information in the Megnet Returns Policy [Megnet Returns Policy].
Yes, you’ll usually be responsible for return postage and any customs fees unless the product is faulty or there has been a clear error by Megnet.
You can return eligible items within 7 days if you’ve simply changed your mind or do not need them anymore.
To check your item’s return eligibility and warranty period, please see the Megnet Product Warranty.
We’ll process your refund as soon as we receive the returned items. You should typically get your refund within 7-10 working days. See the Megnet Returns Policy [Megnet Returns Policy] for more details.
Yes, Megnet may be able to arrange a return pick-up for you. Please email your account manager for the pick-up time and RMA number. Alternatively, you can contact your local courier service to schedule a pick-up.
Yes, Megnet does offer next day delivery on all the items available in stock in UK and Europe for orders above £1000. Additionally, Megnet even offers next day delivery for in-stock items for orders above £1500.
Megnet’s lifetime warranty applies exclusively to their Chimera products. For refurbished and new original products (outside the Chimera line), the warranty will vary depending on the specific product type and the original manufacturer’s brand. It is recommended to check the product page or contact Megnet for details on the warranty coverage of non-Chimera items.
